Technical Service Desk Support Specialist

Job No: GC2052
Location: Darlinghurst

The Garvan Institute of Medical Research is one of Australia’s leading medical research institutes, with over 600 scientists, students and support staff.  We pioneer study into the most widespread diseases affecting our community today, including cancer, neurodegenerative and mental diseases, disorders of the immune system, diabetes and obesity, osteoporosis and other skeletal disorders. 

 

We currently have a Casual opportunity for a Technical Service Desk Support Specialist to join our Operations Services Team based in Darlinghurst.

The Technical Service Desk Support Specialist is accountable for the day to day operation of the Garvan Service Desk.  It is the first point of call that enables and supports scientists in their research.

To be successful in this position, you will display the following key skills and attributes: 

  • Experience in a similar Helpdesk/Service Desk Support role with 100+ users in a professional environment
  • Excellent communication and interpersonal skills
  • Able to multi-task and work quickly under pressure
  • Flexibility and reliability
  • Excellent customer service ethic with a focus on providing a high level of service
  • Relevant industry qualifications in IT (Tertiary/Microsoft certifications)
  • Familiarity with Windows 7/10, Microsoft Windows Server 2008/2012 and Microsoft Exchange environments, including Office365
  • Demonstrated knowledge of networking; TCP/IP, DNS, DHCP, Windows Server
  • Strong research and troubleshooting ability
  • A degree in Computer Science or in an equivalent or in the final years of obtaining that degree.

 

How to apply 

Please submit your application by visiting our career site: www.garvan.org.au/careers to be considered.

In addition to your CV and cover letter please also attach relevant qualifications.

 

Closing Date: This role will remain open until filled.

 

Eligibility to work in Australia

Unfortunately, this position is not eligible for visa sponsorship by the Garvan. Only applicants with current, unrestricted working rights in Australia can be considered for this role.

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